If you’ve paid your school fees directly to the institution before receiving the funds from Nelfund, you may find yourself in a situation where you need to request a refund from the school. In such cases, you can follow a simple process to request a refund of the fees you paid while waiting for Nelfund to send their payment. This post will guide you through the process of requesting a Nelfund school fees refund and provide a downloadable sample letter to help you get started.

Step 1: Understand the Reason for the Refund

In your case, the reason for the refund request is that you paid the school fees directly to the school before Nelfund sent the funds to the bursary. Schools often allow refunds if you have made early payments and Nelfund has later disbursed their funding to the institution. Make sure that your refund request clearly states this situation to help the accounts department understand why you’re entitled to a refund.

Step 2: Collect Necessary Documents

To streamline the refund process, ensure that you gather the following documents:

• Proof of your school fee payment (receipt, bank statement, or transaction record).
• Your student ID or registration number.
• Confirmation of the Nelfund payment or communication from Nelfund or your school stating the funds were disbursed after your payment.
• Any forms required by your school for requesting a refund.

Having these documents ready will help speed up the process and ensure there are no delays.

Step 3: Draft Your Refund Request Letter

Next, you’ll need to write a formal letter requesting a refund. It’s important to clearly explain why you are requesting the refund, providing details about your early payment and Nelfund’s subsequent disbursement of funds. Keep the letter polite and concise.

Below is a sample refund request letter you can use as a template.

Click here to download the NElfund refund request letter sample in PDF

Step 4: Submit the Request

Once you’ve finalized the letter, submit it to the appropriate department at your school. Depending on the school’s process, this could be done through:

• Email to the accounts or bursary department.
• Physical submission to the finance office.
• An online portal, if available.

Ensure that you follow up with the relevant department if you don’t receive an acknowledgment or confirmation within a reasonable time frame.

Step 5: Follow Up

If you don’t receive an update or refund within the expected timeframe, be sure to follow up. You can send a polite reminder or inquire about the status of your refund to ensure the process is moving forward.

Download the Sample Nelfund School Fees Refund Letter

For your convenience, you can download the sample Nelfund school fees refund request letter above. Customize it with your details and send it to the bursary department